Refund Policy

Product: Lichess Bot Controller · Effective Date: April 19, 2026

We want you to be satisfied with the Service. This Refund Policy explains when a refund is possible and how to request one.

Eligibility

You may request a refund if ALL of the following apply:

1. You submit the request within 7 calendar days of the first key activation.
2. The Service failed to function as described in the product page or documentation.
3. You cooperated with support to diagnose the issue and a resolution was not possible.
4. You have not used the Service to play more than 20 games with the key.
5. The license key has not been shared with or activated on more than one machine.

Not Eligible for Refund

Refunds will not be issued in the following cases:

• Your Lichess account was banned because you used the Service on a human (non-BOT) account. This is a violation of Section 3 of the Terms of Service and of Lichess's own rules.
• You changed your mind after substantial use.
• You are unable to set up a Lichess BOT account (this is a requirement of the Service, documented publicly).
• You are unable to run the Service because your machine does not meet minimum system requirements (Windows 10/11 x64).
• Lichess made a breaking API change that the Service has not yet adapted to, provided we are actively working on a fix. In that case, we extend your subscription by the outage duration instead of refunding.
• Your payment was successfully processed by DonationAlerts but you did not receive a key due to providing a wrong Telegram username or chat ID when donating. Contact support and we will manually issue the key instead of refunding.

How to Request a Refund

1. Open the support Telegram bot.
2. Use the "Support" menu to send a message starting with "REFUND REQUEST".
3. Include:
   • The date of your donation
   • The exact amount in rubles
   • Your Telegram ID or username
   • A clear description of the problem
4. We will acknowledge within 48 hours and respond with a decision within 7 business days.

Refund Method

Approved refunds are issued through DonationAlerts as a reverse transfer to the original payment source, subject to DonationAlerts's processing rules and timelines (typically 3–10 business days).

Partial Refunds

For multi-month subscriptions, partial refunds may be offered on a pro-rata basis at the Developer's discretion for unused time, less a 20% administrative fee.

Chargebacks

Filing a chargeback or dispute with your bank or payment provider without first attempting to resolve the issue with support is a violation of our Terms. Chargebacks result in permanent license revocation and exclusion from future purchases.

Contact

For refund questions, contact us through the official Lichess Bot Telegram bot.